FAQs

Frequently Asked Questions (FAQ)

1. How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details to complete your order.

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely.

3. How long does it take to process and ship my order?

  • Orders are typically processed within 1-3 business days.

  • Once shipped, domestic orders usually arrive in 5-14 business days, while international orders may take 10-30 business days.

4. Do you offer international shipping?

Yes, we ship worldwide! Please note that international orders may be subject to customs fees, taxes, or import duties, which are the customer’s responsibility.

5. How can I track my order?

Once your order has been shipped, you’ll receive an email or SMS with a tracking number and a link to track your package. If you haven’t received your tracking information within 5 business days, please contact us.

6. What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. For full details, please see our Return Policy.

7. What if my order is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at myvibeplace@gmail.com with photos of the product and packaging. We’ll work with you to resolve the issue promptly.

8. Do you offer refunds?

Yes, refunds are issued for eligible returns. Once your return is received and inspected, we’ll process your refund within 5-7 business days. Shipping costs are non-refundable unless the return is due to an error on our part.

9. Can I cancel or change my order?

  • You can cancel or modify your order within 24 hours of placing it. Contact us at myvibeplace@gmail.com as soon as possible.

  • Once your order has been processed, changes or cancellations may not be possible.

10. Do you offer discounts or promotions?

Yes! We regularly run promotions and offer discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

11. How do I contact customer support?

You can reach us at:

  • Email: myvibeplace@gmail.com

  • Live Chat: Work in Progress

If you have any other questions, feel free to contact us. We’re here to help!