Return Policy

Return Policy

At Vibe Vault, we strive to ensure you’re completely satisfied with your purchase. However, we understand that sometimes things don’t work out as planned. Please review our return policy below for details on how to handle returns or exchanges.

1. Eligibility for Returns

  • Items must be returned within [14 days] of delivery.

  • Products must be unused, in their original packaging, and in the same condition as when you received them.

  • Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used products

  • Customized or personalized items

  • Items marked as “final sale” or “non-returnable”

3. How to Initiate a Return

  1. Contact our customer support team at myvibeplace@gmail.com within [7 days] of receiving your order.

  2. Provide your order number, the item(s) you’d like to return, and the reason for the return.

  3. Once your return request is approved, we’ll provide you with return instructions and the shipping address.       

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

5. Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [5-7 business days], and a credit will automatically be applied to your original payment method.

  • Please note that shipping costs are non-refundable.

6. Exchanges

  • We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at myvibeplace@gmail.com with photos of the product and packaging. We’ll work with you to resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.

8. Drop Shipping Note

As a drop shipping store, we rely on our suppliers to fulfill orders. Return addresses and policies may vary depending on the supplier. We’ll provide you with the correct return address and instructions once your return request is approved.

If you have any questions about our return policy, feel free to reach out to us at myvibeplace@gmail.com. We’re here to help!